Sell tickets to an event

Set up and share

1. Open the event, then the Tickets tab, and press New ticket type. Or Create first ticket type on a new event.
2. Fill in Ticket name, Price, Description, Quantity available and optional Sale start date and Sale end date.
3. Under Allowed payment methods tick Pay now (online), Pay at door (cash) or RSVP (free, pay later). Press Create ticket type.
4. Open the Overview, press Edit event, tick Make this event public and Save changes. The ticket page works only for a public event.
5. On the Tickets tab press Share ticket link. Use Direct link, Embed code or QR code.

What a buyer does

The buyer opens the link, adds ticket types to a cart, enters their name, email and phone, can enter a promo code, and chooses how to pay. A card buyer is sent to the payment page of your processor and returns to a page that says “Payment received” with their ticket number. A reserve-and-pay-at-door buyer or RSVP sees “Ticket reserved” or “RSVP confirmed”. Each ticket row sends a confirmation email with the ticket number, event, date and amount.

To take card payments you need a payment account. See Connect Stripe to take card payments. Pay at the door and RSVP need no processor.

Tell your ticket holders something changed

On the Overview under Updates, choose the Public event page visibility and tick Email this update. It emails everyone who holds a paid or pending ticket, up to 500, except people who unsubscribed. This is the only way to tell ticket holders an event changed.

What it does not do

• Free venues: the buyer pays a 5% service fee on top, shown as Service fee, and you receive the face value. It applies only to card sales through a Stripe account connected to MyVenueHQ. The Venue plan has no fee.
• The public ticket page lists every ticket type, including sold-out ones and ones whose sale window has not opened or has ended. The Add button stays active and the buyer is refused at checkout. The public calendar’s ticket window hides them.
• There is no switch to turn a ticket type off. To stop sales, set the sale end date in the past or delete the type. Deleting a type is permanent. Tickets already sold keep their name.
• There is no Sold out label on your ticket cards. They show Available as left over total.
• The Create event window drops the payment-method ticks you set on its ticket types, so they are card only. Set them afterwards on the Tickets tab.
• Seats are held from the moment a card checkout starts. A buyer who leaves the payment page keeps them held until the processor expires the session or a check that runs every six hours releases them after 3 to 48 hours.
• There are no promo-code or group-discount screens. A buyer can use a promo code that was set up for you, but you cannot create or see them.
• There is no screen to cancel, refund or delete a ticket, resend one, check people in or scan tickets. Refund the money in your processor’s dashboard. A Stripe refund does not update the ticket.
• Confirmation emails have no QR code and no link to the ticket page. There are no Apple or Google Wallet passes.
• Cancelling or deleting an event does not notify or refund ticket holders.
• The venue owner is emailed “Payment received” only for card sales.

Common questions