Cancel your plan and what happens next

Cancel

1. Open Settings and choose the Your account tab.
2. Under Plan and billing press Cancel my plan.
3. Read the dialog. During a trial: your trial stays open until it ends and you are not charged. After paying: you keep the paid features until the end of the period you paid for.
4. Press Cancel my plan again to confirm. A message says “Your plan will end as described. You will not be charged again.”
5. To change your mind before the end date, press Keep my plan. A message says “Your plan will continue.”

After the plan ends

Every venue on the subscription becomes read-only. You see “Read-only mode” at the top and can view everything, but a save is refused with “Your subscription is inactive, so this venue is read-only. Please update billing to resume editing.” Your data is kept. To come back, press Start the 14-day trial on the Subscribe page again.

You can also cancel by emailing hello@myvenuehq.com. Within 30 days of a first payment you can have it back in full.

What it does not do

• Plan and billing shows only for the person whose card pays and only for a plan billed through Stripe. A Free venue and a gifted plan do not show it.
• A failed renewal makes the venues read-only straight away. There is no grace period in the app.
• There is no button in the app to update a card. Email hello@myvenuehq.com if a payment failed.
• A cancelled venue is not dropped to the Free plan. It stays read-only until billing is active.
• Automations that were on may keep sending while a venue is read-only, up to the Free daily email limit. Pause them first if you do not want that.
• Renewals are not refunded. Only the first payment, within 30 days.
• Cancelling is limited to 10 changes an hour.

Common questions