Contact us and get support
Email hello@myvenuehq.com, or use the message form on the Help center. In the app, press Help and feedback in the left rail, which opens an email to us. Include your venue name, what you pressed and what you saw.
Ways to reach us
Email hello@myvenuehq.com. Use the address on your account so we can find it. Or send a message from the Help center contact form. It goes to the same inbox.
In the app, Help and feedback near the bottom of the left rail opens a new email to us with the subject “Help with MyVenueHQ”. Several messages in the app, such as billing and account deletion problems, also point to this address.
What helps us fix it fast
Your venue name, the screen you were on, what you pressed, what you expected and what happened instead, with the exact message if there was one. For payment or contract problems, the event name and the client’s email.
What it does not do
- There is no live chat, phone support or support ticket system. We answer by email.
- Privacy, refund and deletion requests are answered within 30 days. See Delete your account, a venue or a client.