Notifications and emails you receive as a venue
The short answer
In-app notices are in Settings, under Your account, Notifications. Email goes to the people shown in the table. You cannot switch individual alerts on or off. An owner or manager can send a notice to the whole team from Settings, Notifications.
Where to read them
Open Settings, the Your account tab, and look under Notifications. It shows your latest 10 for the venue you picked, with an unread count and Mark read and Dismiss. Under the Venue tab, Notifications in the Automation group lists the latest 50 notices sent to you.
To tell the whole team something, open Settings, Venue, Notifications, type a title and message, choose a kind (Note, Good news, Heads up or Urgent) and press Send to all members. It appears in every member’s list, including yours.
What sends what
| What happens | Notification | Who gets it | |
|---|---|---|---|
| A visitor asks about a date on the booking page | New Public Inquiry | New date request | Owner, manager, event coordinator |
| A form that makes inquiries is submitted | New website inquiry | New Event Inquiry | Notification: owner, manager, event coordinator. Email: owners and managers. |
| An inquiry arrives through the API | New website inquiry | Yes | Owner, manager, event coordinator |
| A tour is booked | New tour | Tour booked | Owner, manager, event coordinator |
| A client comments on or approves a shared floor plan | Client feedback on a layout | No | Owner, manager, event coordinator |
| A client submits a booking request, BEO or layout for approval | New Booking Request, New BEO Submission, New Layout Submission | No | Owner, manager, event coordinator |
| An inquiry is converted to an event | Inquiry Converted to Event | No | Every other member |
| A planner or vendor sends a message or file | New message or file | No | Owner, manager, event coordinator |
| A vendor sends an insurance certificate | Yes | Yes, and a digest | Owner, manager, event coordinator |
| A hold is ending | A hold is ending | Yes | Owner, manager, event coordinator |
| A client signs a contract | No | Contract Signed by name | Owner |
| A client accepts or declines a proposal | No | Proposal Accepted or Declined | Owner |
| A client pays an invoice by card | No | Payment Received | Owner |
| A refund is recorded | Refund on invoice | Yes | Notification: owner, manager, event coordinator. Email: owner. |
What it does not do
- There is no bell icon and no push or text notifications. Settings text that mentions a bell means the Notifications list.
- You cannot turn individual notifications or emails on or off. A form’s Email alerts box sends nothing.
- A message a client sends from the client portal is saved with no recipient, so no one is notified. Check the portal’s messages yourself.
- There is no daily or weekly summary email for your team. Today shows a daily note in the app, and event reminders go to clients, not to you.
- Some venue emails are English only. See What is translated.
- A failed alert never stops the inquiry or booking from being saved.