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Your account: name, language, notifications, deleting it

Plan: Free and Venue Who: Every signed-in person. Checked against the app on

The short answer

Open Settings and choose the Your account tab. It holds your profile, language, password, notifications, Plan and billing for the person who pays, Download your data, and Delete my account.

Update your account

  1. Open Settings and choose the Your account tab.
  2. Under Profile add or change your photo and type Your name. Press Save your name. Teammates and clients see this name on messages and activity.
  3. Under Language choose your app language, or Automatic to follow your browser. Your clients see their own language, which you set for the venue under Region and formats.
  4. Under Notifications read your notifications list. Press Mark read or Dismiss on a row.

Delete your account

  1. Before you delete, press Download your data if you want a copy of what you made in your own workspace outside a venue. A venue’s data is exported from that venue’s settings.
  2. Press Delete my account…. Type your email address and your password. Leave the password empty if you never set one.
  3. Press Delete my account and data. This cannot be undone.

What deleting does

It removes your sign-in, your profile and what you made outside a venue. Venues you own on your own are deleted with everything in them. Work you did in a venue someone else owns stays with that venue. A paid plan is cancelled right away. Payment records stay with Stripe for tax and accounting, and database backups clear within about 8 weeks. You can also email hello@myvenuehq.com from your account address and we will do it within 30 days.

What it does not do

  • You cannot change your sign-in email. It is shown as text.
  • There is no two-factor sign-in, passkey or single sign-on. Sign-in is a password, and Google where it is switched on.
  • There is no screen of switches for the emails and alerts you get. MyVenueHQ’s own tips and offers have an unsubscribe link in each email. Inquiry alerts to owners and managers cannot be switched off.
  • If you created a venue where other people work, deleting is refused until you hand the venue over or remove them. The app has no hand-over, so email hello@myvenuehq.com.
  • Download your data covers only your own workspace outside a venue.
  • The session lasts 30 days. Changing your password signs out your other devices.

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